REFUND POLICY

At Ether, we understand that sometimes things just don’t work out as planned. Whether it’s the fit, the style, or simply a change of heart, we want to make your return or exchange process as smooth as possible. Here’s everything you need to know about our domestic return and exchange policy.

For your convenience, we offer free returns and exchanges for up to 14 days after your item has arrived. This gives you ample time to decide if your purchase is the right fit for you. However, please note that fine jewelry has a shorter return window of just 7 days, so be sure to make your decision promptly.

If you need to initiate a return or exchange, simply reach out to our friendly team at info@ethermx.com. We’ll promptly send you a pre-paid return label via email, making the process hassle-free.

For items valued over $300, please be aware that a $20 return shipping fee will be deducted from your refund. Additionally, for returns valued over $1500, an extra insurance fee deduction may apply. We will communicate with you to confirm any additional fees before processing your return.

Once you receive your return/exchange label, it’s important to ship your items back within 7 days. If this timeframe is not met, your return or exchange will be canceled, so please keep that in mind to avoid any inconvenience.

To ensure a smooth return process, make sure that your item is in the same condition as when you received it, and that it is in its original packaging. You’ll also need to include your order number, receipt or proof of purchase to help us process your return efficiently.

We’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions or need assistance with your return or exchange. Your satisfaction is our priority, and we want to ensure you have a positive experience with us.

Once your item arrives back to us, please allow 3-5 business days for us to process your refund. We know waiting can be tough, but rest assured, you will receive a notification once your refund has been processed. After that, please allow another 3-5 business days for the refund to reflect in your account. We appreciate your patience during this time!

It’s important to note that custom orders and sample pieces are considered final sale. This means they cannot be returned or exchanged, so please choose carefully when placing your order. We want you to be completely satisfied with your purchase, so if you have any questions about custom items, feel free to reach out to us.

If you opted for additional priority or express shipping, please keep in mind that those charges are non-refundable. We strive to provide the best shipping options to meet your needs, but once the service is rendered, those fees cannot be returned.

Before placing your order, we encourage you to double-check your shipping address. Monitoring tracking updates is also a good practice. If an order is marked undeliverable or returned to sender, we will process a refund after deducting a $10 shipping fee. We want to ensure that your items reach you safely, so taking a moment to verify your details can save you time and hassle.

Thank you for taking the time to understand our return and refund policies. We’re here to support you every step of the way, and if you have any further questions or need assistance, don’t hesitate to reach out!