SHIPPING POLICY

Processing your order is our priority. While standard items are typically ready within 3 - 5 business days, please note that our fine jewelry pieces require 3 weeks for production to ensure the highest craftsmanship.

Once your order is ready, shipping may take up to 10 business days. We process orders on business days; those placed on weekends or major holidays will be handled the following business day. Your patience is greatly valued during peak seasons as we work to ensure every piece is handled with care.

We offer a variety of shipping methods to cater to your needs. While we strive to provide accurate shipping times, please note that these are not guaranteed and do not account for the processing time. If you haven’t received a tracking link for your order, we encourage you to check your spam folder, as it may have found its way there!

For our domestic customers, we have tailored shipping options based on your order total.

Can I cancel or edit my order after it’s been placed?

We allow a 24-hour window for any edits or cancellations; please email us immediately at info@ethermx.com with your order number.

Regarding our fine jewelry collection: due to the custom nature of these pieces, all sales are final. We do not offer returns after an order is placed; however, we do provide exchanges should you need a different selection. Your satisfaction is our priority, and we appreciate your understanding of our crafting process!

What should I do if I think my package is lost?

If you suspect that your package is lost, don’t worry! Reach out to us immediately at info@ethermx.com with your order number, and we’ll work diligently to help resolve the issue. Just a friendly reminder: once your order is marked “Delivered” by the carrier, we cannot be held responsible for lost or stolen items. So, be sure to check with your neighbors or building front desk to see if they might have your package!

How can I track my order?

Tracking your order is simple! Once your order has shipped, you will receive an email with a tracking number. Just click on the link provided in the email, and you’ll be able to see the journey of your exquisite jewelry piece until it arrives at your doorstep!

What is your return policy?

We want you to love your purchase! If for any reason you need to return an item, you have 14 days from the date of receipt to request a return, please note that fine jewelry has a shorter exchange window of just 7 days, so be sure to make your decision promptly... just make sure the item is unworn and in its original packaging. Contact us at info@ethermx.com to initiate the return process!

Do you offer exchanges?

Yes, we do! The fastest way to ensure you get the item you desire is to return the item you have and make a separate purchase for the new one once your return is accepted. We’re here to help you find the perfect piece that reflects your unique style!

How can I contact customer service?

We’re here for you! If you have any questions or need assistance, feel free to reach out to us via email at info@ethermx.com. Your satisfaction is our top priority, and we’re excited to assist you!

We are committed to providing you with a seamless shopping experience, from the moment you place your order to the moment you receive your beautiful jewelry. Thank you for choosing ETHER, where elegance meets exceptional service!