Shipping policy

Processing your order is our priority, and we aim to have it ready within 1-2 business days. However, please keep in mind that orders placed on weekends and major holidays will be processed the next business day. We appreciate your understanding during peak and holiday seasons, as there may be slight delays in processing and shipping times. Your patience is greatly valued as we work to ensure your order is handled with care.

We offer a variety of shipping methods to cater to your needs. While we strive to provide accurate shipping times, please note that these are not guaranteed and do not account for the processing time. If you haven’t received a tracking link for your order, we encourage you to check your spam folder, as it may have found its way there!

For our domestic customers, we have tailored shipping options based on your order total.

Can I cancel or edit my order after it’s been placed?

Absolutely! If you need to cancel or edit your order, please email us at info@ethermx.com with your order number within 24 hours. We’ll do our best to accommodate your request and ensure you get exactly what you want!

What should I do if I think my package is lost?

If you suspect that your package is lost, don’t worry! Reach out to us immediately at info@ethermx.com with your order number, and we’ll work diligently to help resolve the issue. Just a friendly reminder: once your order is marked “Delivered” by the carrier, we cannot be held responsible for lost or stolen items. So, be sure to check with your neighbors or building front desk to see if they might have your package!

How can I track my order?

Tracking your order is simple! Once your order has shipped, you will receive an email with a tracking number. Just click on the link provided in the email, and you’ll be able to see the journey of your exquisite jewelry piece until it arrives at your doorstep!

What materials are your jewelry pieces made from?

At ETHER, we pride ourselves on using high-quality materials for our jewelry. Each piece is crafted with care, ensuring that you not only look stunning but also cherish a unique keepsake that reflects your individuality. Explore our collection and find the perfect piece that speaks to your heart!

How can I contact customer service?

We’re here for you! If you have any questions or need assistance, feel free to reach out to us via email at info@ethermx.com. Your satisfaction is our top priority, and we’re excited to assist you!

We are committed to providing you with a seamless shopping experience, from the moment you place your order to the moment you receive your beautiful jewelry. Thank you for choosing ETHER, where elegance meets exceptional service!